Services and facilities at Casablanca Mohammed V airport
As Morocco’s main entry and exit point, Casablanca’s Mohammed V International Airport is more than just a place of transit. It’s a place where comfort and a wide range of services are aligned to meet the needs of all travelers.
From reception desks and VIP lounges to currency exchange, catering services and internet connectivity, everything has been designed to make your journey easier. Special amenities, such as charging stations for mobile devices, prayer areas and facilities for passengers with reduced mobility, ensure that there’s something for everyone.
And for those wishing to make last-minute purchases, a vast choice of stores and food outlets is available. Mohammed V Airport is not just a gateway to the world, it’s an experience in itself.
At the heart of Casablanca’s Mohammed V international airport, two information stands are located in the terminals, ready to answer travelers’ questions.
All information on destinations, flights and available services is easily accessible thanks to competent reception staff.
For visitors curious to know more about tourist attractions, a tourist information desk is located on level 0 of Terminal 1, in the arrivals area.
Security and police
Security is a priority at Casablanca airport. Identity checks are carried out for access to the terminal, check-in and boarding lounges and aircraft.
A police station is available for travelers, and security guards ensure compliance with international standards.
Please note: leaving luggage unattended can lead to its destruction and legal action.
The airport’s Emergency Medical Unit is operational 24/7, with a doctor and nurses available at all times.
A pharmacy is also open in Terminal 1.
Cash withdrawal and foreign exchange services
Whether you have an international bank card or one issued by a Moroccan bank, access to cash is simplified at Casablanca airport.
ATMs in public and restricted areas offer cash withdrawals in Moroccan dirhams.
For travelers needing to exchange currency, banks and authorized financial institutions located in the terminals are available.
For those looking for a little extra comfort and peace and quiet before their flight, Casablanca airport’s VIP lounges are the ideal choice.
Offering a range of services including wifi, self-service computers, a snack bar, comfortable armchairs, TV and international newspapers, these areas are accessible to first and business class passengers, as well as access card holders.
Fast Track service
Casablanca airport’s Fast Track service offers fast access to police formalities and the boarding lounge, enabling travelers to avoid queues.
Safar Flyer Gold passengers benefit from this service free of charge. Those with access or a subscription to the branded Convives lounge can also take advantage of this facility.
Shops, press and Duty-Free
Mohammed V airport offers a wide choice of stores, both in the duty-free zone and in the public concourses of both terminals.
Passengers and visitors can buy duty-free products, clothing, newspapers, jewelry, handicrafts, local products, electronics, pharmaceuticals and leather goods.
Bar and catering
The airport offers a variety of cafés, restaurants and fast-food outlets throughout the airport, both in the public areas of the two terminals and in the customs area.
You can relax with a hot or cold drink, enjoy a Moroccan or international specialty, or grab a sandwich on the go while you wait to board.
For travelers wishing to send letters, postcards or parcels, or for those requiring postal banking services, Poste Maroc has two offices within the airport.
They are open non-stop from 9:00 a.m. to 10:00 p.m. and are located on level 0 of Terminals 1 and 2 arrivals.
Both passenger terminals have free toilets and washbasins, accessible to passengers with reduced mobility.
To avoid excess baggage charges, we recommend that you weigh your luggage before arriving at the airport.
Scales are available at check-in to lighten luggage if necessary.
Carry-on baggage must respect a maximum size and weight.
Templates are available in the check-in hall to check that your baggage complies with these standards.
To protect luggage from knocks, theft or scratches, a fee-paying luggage wrapping service is available in check-in lounges at Casablanca-Mohammed V airport.
Safar Flyer Gold passengers can take advantage of free packing for two pieces of luggage.
Luggage carts are available in the parking and baggage reclaim areas of both terminals.
If you need extra help, porters are available for a fee of 20.00 MAD.
Baggage claims management
In the event of lost, stolen or damaged baggage, the baggage claims service is there to help.
Royal Air Maroc, Air Arabia Maroc and Saudi have their own service, while MGHS and Swissport handle ground handling for the other airlines.
Last-minute ticket purchases
Passengers who haven’t had time to buy a ticket, or who have missed their flight, can buy one on the spot.
Agents from various travel agencies can offer these services.
Casablanca airport provides charging stations to enable travelers to recharge their mobile devices.
These charging stations are free of charge and are a valuable addition for modern travelers.
In Morocco, several operators offer subscription-free SIM cards and 3G USB sticks, providing fast, low-cost access to the Internet on personal devices.
These cards are available from telephony stores in the airport’s various terminals.
The airport also offers numerous wifi access points, notably in the VIP lounges.
Passengers with reduced mobility
Casablanca airport offers assistance to passengers with reduced mobility, including wheelchairs and assistance staff.
It is advisable to indicate any need for ground or in-flight assistance when booking your flight.
Prayer areas are located in the public halls and boarding lounges of both terminals, for those wishing to meditate.
For departure, arrival, delay and other information, the airport call center can be reached on (+212) 667-240104.
A gas station is located near the airport exit, open 24 hours a day for your convenience.
To enhance your comfort during your stay at the airport, air conditioning is available.